Public Offer Agreement

This document is a public offer made by the Administration of the Valor project (hereinafter, the “Provider”) within the meaning of Article 435 and Clause 2 of Article 437 of the Civil Code of the Russian Federation. It sets out the terms on which any individual (hereinafter, the “User”) uses the Valor service and, at their discretion, purchases paid additional services.

Valor is an amateur fan project: a World of Warcraft version 3.3.5a game server, the valor.su website, a launcher, a voice chat and a personal account dashboard. Access to the game is provided free of charge; paid services are additional and are purchased solely at the User's discretion.

The Provider is an individual who applies the special tax regime “Professional Income Tax” (Federal Law No. 422-FZ of November 27, 2018). The Provider can be contacted through the channels listed on the “Contacts” page.

The project is not associated with Blizzard Entertainment, Inc. and is not endorsed or supported by it. World of Warcraft® and Blizzard Entertainment® are trademarks of Blizzard Entertainment, Inc.

The Server Rules and the Privacy Policy form an integral part of the Agreement. The description, price and restrictions of a specific paid service, as posted on the Website at the time of purchase, also form part of the Agreement.

The text of the Agreement is permanently available on the Website via the “Terms of Service (Public Offer)” link in the footer of every page.

The Provider grants the User free access to the Service on an “as is” basis (clause 11.1), and the User uses the Service in accordance with the Agreement and the Rules.

At the User's request, the Provider renders additional services for a fee: it credits Bonus to the Account's game balance and provides Digital Goods.

Purchasing Bonus and Digital Goods is not a condition of access to the game. Free access is not limited in time.

Digital Goods grant the right to use additional features within the Service. They do not exist outside the Service, have no monetary value, cannot be exchanged for money and cannot be transferred outside the Service.

Acceptance of the offer (Clause 3 of Article 438 of the Civil Code of the Russian Federation) is any of the following actions: registering an Account on the Website with confirmation of consent to the Agreement; paying for Bonus or Digital Goods.

The Agreement is deemed concluded from the moment of acceptance. Acceptance means that the User has read the Agreement and the Rules and accepts them in full and without reservation.

With respect to free access, the Agreement is effective from the moment of registration; with respect to paid services, from the moment of each payment, in the version in effect at the time of payment.

If the User does not agree with the terms of the Agreement, the User must not register or use the Service.

Actions performed in the Account Dashboard after logging in to the Account (purchases, requests, applications) are deemed to have been performed by the User.

The Service is intended for users aged 16 and over (16+).

Persons under 16 may use the Service only with the consent of their parents or other legal representatives and under their supervision.

A User under 18 may pay for Bonus and Digital Goods only with the consent of their legal representatives. By making a payment, the User confirms that they have reached the age of 18 or that such consent has been obtained.

The legal representatives of a minor may contact Support regarding the minor's Account and payments; such requests are considered on a case-by-case basis, taking into account Section 10.

An Account is required to play. When registering, the User provides a login, a valid email address that belongs to them, and a password.

The User is responsible for keeping their password and access to their email secure. Actions performed under the Account are deemed to be actions of the User until the User notifies the Provider of unauthorized access.

Transferring, selling and buying Accounts, as well as selling in-game valuables for real money outside official channels, are prohibited (Rules, clauses 2.4 and 2.5).

If a compromise of an Account is suspected or its ownership is disputed, the Provider may temporarily restrict access to it until the circumstances are clarified and ask the User to confirm ownership (for example, by access to the linked email or by payment details).

The list of Digital Goods, their descriptions, prices in Bonus, validity periods and restrictions are specified in the shop and in the Account Dashboard. The price of Bonus in rubles and the available payment methods are specified on the balance top-up page.

The price shown on the Website at the time the purchase is placed applies. The Provider may change prices, the product range and the terms of promotions; such changes do not affect purchases that have already been paid for.

Payment is made in rubles through the connected Payment Agents. The User enters bank card details and other payment details on the Payment Agent's side — the Provider neither receives nor stores them. Any fee of the Payment Agent or the bank, if charged to the User, is shown before the payment is confirmed.

Payment is deemed made once the Provider has received confirmation from the Payment Agent. Bonus is credited to the game balance automatically, usually within a few minutes. If Bonus has not been credited within 24 hours, the User contacts Support with the payment details (clause 10.5).

Additional Bonus awarded for purchase volume, for promo codes, for voting, for invited friends, and in promotions and giveaways is granted free of charge, as a gift. The Provider may introduce, change and cancel such awards.

Bonus cannot be withdrawn, exchanged for money or transferred to another Account unless such an option is expressly provided by the Website's features.

Digital Goods are purchased with Bonus in the shop or in the Account Dashboard. After purchase, an item is delivered to Storage or directly to the character, and a service or privilege is activated as described.

Premium, ValorVIP privileges, the Battle Pass and other time-limited privileges remain in effect for the period specified in their description, starting from the moment of activation. The period runs continuously, including when the User is not playing.

Wheel of Fortune: the result of a spin is determined randomly; the drop chances of rewards of each rarity are published next to the wheel. Any result obtained is deemed proper provision of the Digital Good. Wheel rewards have no monetary value and cannot be exchanged for money.

Some Digital Goods may be unavailable for certain game modes, characters, races or classes. In particular, the shop is not available to Hardcore Mode characters. Before purchasing, the User reviews the description and restrictions of the item.

As a payer of the professional income tax, the Provider generates a receipt for each payment in the “My Tax” (Moy Nalog) app and provides it to the User in the manner prescribed by Federal Law No. 422-FZ.

Transactions between Users on the internal marketplace of the Service are made for in-game valuables. The Provider is not a party to them but may cancel a transaction made in violation of the Rules.

The Provider undertakes to:

• provide access to the Service within the limits of its technical capabilities;
• credit paid Bonus and provide purchased Digital Goods;
• correct crediting errors that it becomes aware of;
• process personal data in accordance with the Privacy Policy and Federal Law No. 152-FZ;
• consider requests, applications and claims within the time limits set by the Agreement.

The Provider has the right to:

• change the game world, the balance, the characteristics of characters and items, game mechanics, and the composition and terms of Digital Goods, where this is necessary to develop the Service, fix errors or maintain game balance;
• carry out scheduled and unscheduled maintenance;
• apply the measures provided for by the Rules (Section 9);
• refuse registration or suspend access in the event of a violation of the Agreement, the Rules or the law;
• engage third parties (hosting providers, Payment Agents) to perform the Agreement.

The User undertakes to:

• comply with the Agreement, the Rules and the legislation of the Russian Federation;
• provide, when registering, a genuine email address that belongs to them;
• not use cheats, bots (other than the built-in ValorBots), exploits or other third-party programs, and not interfere with the operation of the Service (attacks, hacking, password guessing);
• not impersonate the project administration;
• contact the Provider to settle the matter before demanding that a bank or Payment Agent reverse a payment.

The User has the right to:

• use the Service free of charge;
• purchase Bonus and Digital Goods at their discretion;
• contact Support and receive a response;
• receive paid Bonus or a Digital Good if it was not provided due to a malfunction (clause 10.4);
• stop using the Service at any time and request deletion of the Account (clause 14.2).

The Server Rules are binding on all Users. For violations of the Rules, the Provider applies the following measures: a warning, a chat restriction, a temporary or permanent ban of a character or Account, forced renaming, and reversal of the results of the violation (removal of items, gold or rating obtained in violation).

Measures are applied with regard to the severity and recurrence of the violation, according to the penalty table in the Rules. Alerts from automated protection tools (anti-cheat) are reviewed by a member of the administration — the system does not ban players on its own.

A ban for violating the Rules does not entitle the User to compensation for Bonus and Digital Goods already used. Unspent Bonus on a banned Account is not compensated, and the money paid for it is not refunded (clause 10.1).

The User may appeal an applied measure via a ticket in the Account Dashboard, or via the project's Discord or Telegram. The decision on the appeal is communicated to the User.

The Provider is not obliged to disclose its methods of detecting violations if doing so would help circumvent protection.

Bonus is paid for as a service of providing access to additional features of the Service. The service is deemed rendered at the moment Bonus is credited to the User's game balance. Money paid for credited Bonus is not refunded — including for Bonus that has not yet been spent.

Bonus spent on Digital Goods is not credited back and cannot be exchanged for money: the service is deemed rendered at the moment the item is delivered to Storage or to the character, the privilege is activated, or the Wheel of Fortune is spun.

Gift Bonus (clause 7.5) is granted free of charge; it is not refundable and cannot be exchanged for money.

If a malfunction occurs, the Provider remedies it without refunding money:

• if the payment went through but Bonus was not credited, the Bonus is credited manually;
• if money was charged more than once for a single purchase, Bonus is credited for each successful payment;
• if Bonus was debited but the Digital Good was not provided due to a technical error of the Service, or the debit occurred due to an error of the Provider (for example, an incorrectly stated price), the item is delivered or the Bonus is returned to the game balance.

Only if it is impossible to credit the Bonus or provide the item does the Provider refund the amount paid, by the same method that was used for payment, through the Payment Agent.

How to report a malfunction: create a ticket in the Account Dashboard in the “Shop & Payments” category and include your Account login; the date, amount and payment method; the payment number or receipt, if you have one; and what exactly did not arrive. You do not need to provide your bank card details.

A request is considered within 10 calendar days of the date of its receipt.

If the User disputes a payment through a bank or Payment Agent, the Provider may freeze the corresponding amount of Bonus and the Digital Goods obtained with it for the duration of the dispute.

The Service is provided “as is”. The Provider does not guarantee that the Service will operate continuously and without errors or that it will meet the User's expectations. The Game Server is a fan implementation that may differ from the original game.

The Provider carries out maintenance, updates and restarts, during which the Service may be unavailable. Whenever possible, the Provider announces scheduled maintenance in advance in the Website news, on Telegram and on Discord.

The Provider announces a planned wipe in advance. If Digital Goods paid for by the User are lost as a result of a rollback or wipe, the Provider restores them or, if this is impossible, returns the Bonus spent on them to the game balance, unless other terms were announced before the purchase.

The Provider is not liable for:

• interruptions in the operation of the User's internet connection, equipment and software;
• the actions of Payment Agents, banks, hosting providers, Discord, Telegram, VK and other third parties;
• loss of access to the Account because the User disclosed the password to other persons or failed to secure their email;
• the actions of other Users in the game and in chats;
• the consequences of using third-party programs and game client modifications;
• lost profits and indirect losses.

Unless otherwise provided by law, the Provider's liability to the User is limited to the amount paid by the User for the relevant paid service.

The parties are released from liability for failure to perform their obligations due to force majeure (Clause 3 of Article 401 of the Civil Code of the Russian Federation): natural disasters, outages at providers and in data centers, actions of public authorities, etc.

World of Warcraft®, Blizzard Entertainment® and the related names, characters, images and other game elements belong to Blizzard Entertainment, Inc. The Valor project is not affiliated with Blizzard Entertainment and is not endorsed or sponsored by it.

The Valor name and logo, the texts and design of the Website, the Launcher and other materials created for the project are used by the Provider on lawful grounds. They may not be copied for commercial use without the Provider's consent.

The User does not acquire exclusive rights to elements of the Service, including the Account, characters and Digital Goods; the User receives the right to use them within the Service under the terms of the Agreement.

By posting messages, screenshots and other materials in the Service (in chats, tickets, communities), the User confirms that they hold the rights to them and permits the Provider, free of charge, to store and display them within the Service and the project's official communities.

A rights holder who believes that materials of the Service infringe their rights may contact the Provider by the method indicated on the “Contacts” page. Such requests are handled with priority; if the infringement is confirmed, the materials will be removed or modified.

The Provider processes the User's personal data in accordance with Federal Law No. 152-FZ of July 27, 2006 “On Personal Data” and the Privacy Policy.

Data without which the Agreement cannot be performed (login, email, payment details, technical login data) is processed on the basis of Clause 5, Part 1, Article 6 of Federal Law No. 152-FZ. For other purposes, such as web analytics, consent is requested separately.

The Provider may send service messages to the User's email: email confirmation, password recovery, payment information and notices of changes to the Agreement. Promotional mailings are sent only with separate consent.

The Agreement is valid indefinitely — from the moment of acceptance until termination.

The User may terminate the Agreement at any time: stop using the Service and request deletion of the Account through Support. Deletion is irreversible — characters, items and the remaining Bonus will be lost; money paid for unspent Bonus is not refunded (clause 10.1).

The Provider may terminate the Agreement unilaterally in the event of a gross or repeated violation of the Agreement or the Rules (permanent ban).

The Provider may discontinue the Service or any part of it. The Provider announces the discontinuation of the Service at least 14 calendar days in advance in the Website news and official communities, unless the discontinuation is caused by force majeure. The notice is given in advance so that the User has time to spend the remaining Bonus; money paid for unspent Bonus is not refunded (clause 10.1).

The Provider may amend the Agreement. A new version is published on this page with its date indicated and takes effect upon publication, unless a different effective date is specified in it.

The Provider additionally announces material changes — to prices, the payment procedure or limitations of liability — in the Website news at least 7 calendar days before they take effect.

Changes do not apply to paid services paid for before the changes take effect.

Continued use of the Service after the changes take effect constitutes acceptance of them. If the User does not agree, the User may stop using the Service.

The Agreement is governed by the legislation of the Russian Federation.

The parties seek to resolve disputes through negotiation. A claim may be submitted via a ticket in the Account Dashboard or by another method listed on the “Contacts” page, stating the Account login, the substance of the claim and the relevant circumstances.

The time limit for responding to a claim is 10 calendar days from the date of its receipt, unless a different period is established by law.

If a dispute is not settled, it is heard by a court in accordance with the legislation of the Russian Federation. A User who is a consumer may bring a claim before a court at their place of residence or stay (Clause 2 of Article 17 of the Law of the Russian Federation “On Protection of Consumer Rights”). The pre-trial claim procedure does not limit the consumer rights established by law.

Provider: the Administration of the Valor project — an individual applying the special tax regime “Professional Income Tax”. Receipts are generated in the “My Tax” (Moy Nalog) app.

Requests, applications and claims are accepted via tickets in the Account Dashboard. Other contact channels are listed on the “Contacts” page.

Project website: valor.su.