Discord
Community server: voice channels, looking for group, bug reports, announcements. The project team is available there.
Open Discorddiscord.gg/wVyHpjvMZdHome›Contacts
Get in touch with the Valor team
Contacts
Player support, the project's official communities, and answers to questions about our documents.
Main support channel
Ticket in your Account
The best way to resolve an issue with your account, a payment, a ban, or an in-game problem. Your ticket is linked to your account right away, and the whole conversation is kept in one place.
- We usually reply within 24 hours
- Conversation history
- You can attach a screenshot
Community and news
Telegram
News and announcements first, game client links, and a chat for quick questions to the administration.
Open Telegramt.me/valor_suVK
Project news, screenshots, contests, and community discussions.
Open VKvk.com/valor_suWhere to go
Account, login, passwordTicket, category “Account”. Can't access your account? Message us on Discord or Telegram.
Payments and BonusTicket, category “Shop & Payments”: Bonus not received or an item not delivered. Money paid for Bonus is non-refundable — see section 10 of the Terms of Service.
Game issue or bugTicket, category “Game Issue”. You can also report bugs on Discord.
Report a playerTicket, category “Player Report” — with a screenshot and the offender's name.
Appeal a banTicket, Discord or Telegram — include your character name, the date, and the reason for the ban.
Ideas and suggestionsDiscord — other players will see and discuss them there.
Personal dataTicket, category “Account”, subject “Personal Data”. Learn more.
Rights holders and partnershipsMessage the administration on Telegram or Discord. What to include.
How to get your issue resolved faster
The more precise your request, the fewer follow-up questions. Include:
- Account loginNot your password! We never ask for your password.
Character name and realmFor example: Keilan, “Valor x3 PvP”.
When it happenedDate and approximate time — with your time zone if you're not on Moscow time (MSK, UTC+3).
What happenedWhat you were doing, what happened, and what you expected to see.- Screenshot or videoOne screenshot is better than a paragraph of description.
For payment questionsDate, amount, payment method, and the payment number or receipt.
Ticket template
Copy it, fill it in, and paste it into your ticket.
Account login: Character and realm: ___, Valor x3 PvP When: __.__.____, around __:__ (time zone) What happened: What I expected: Screenshots/video:
For rights holders
If you believe that materials on the website, in the launcher, or in the game infringe your rights, message the administration on Telegram or Discord. Include:
- who you are and which work or other protected property you hold the rights to;
- links to the disputed materials and what the infringement is;
- documents confirming your rights, or a link to them;
- how to contact you with a reply.
Such requests are handled as a priority. If the infringement is confirmed, the materials will be removed or changed.
Personal data
To find out what data we store about you, correct or delete it, or withdraw your consent, create a ticket in the “Account” category with the subject “Personal Data”.
- a request sent from your Account confirms that it's the account owner writing;
- if you have no access to your account, message us on Discord or Telegram, and we'll offer a way to confirm ownership;
- we reply within 10 business days.
Legal information
The Provider under the Terms of Service (Public Offer) is the Valor project Administration, an individual applying the special tax regime “Professional Income Tax”. Receipts are issued via the “My Tax” (Moy Nalog) app.
The documents are effective as amended on . Requests, applications, and claims are accepted via tickets in your Account.
Terms of Service (Public Offer)
Server RulesValor is a fan project not affiliated with Blizzard Entertainment. World of Warcraft® and Blizzard Entertainment® are trademarks of Blizzard Entertainment, Inc.